Caller ID
Two separate questions live under "caller ID": what number the outside world sees when you call out, and what name your team sees when a call comes in.
Outbound caller ID precedence
When a call leaves the system, the number presented is chosen in this order:
- The outbound rule's route — the Outbound caller ID field on the specific route slot the call took (outbound rules). Use this when everything leaving a trunk should present one main number.
- The user's caller ID — set per user on Admin → Users (the Caller ID column). Give people with their own DIDs a direct callback number.
- The trunk's main number — the fallback when neither is set.
Set numbers in international format (+15551230123). Remember your provider must permit the
number you present — most carriers only allow caller IDs from numbers on your account, and
substitute or block anything else.
Blocking outbound caller ID per call
Users can withhold their caller ID for a single call with the standard dial code prefix before the number. The provider receives an anonymous presentation — how it's honored downstream is carrier-dependent. (Dial codes are listed under Admin → System → Dial Codes.)
Inbound caller-name resolution
The number the carrier sends is only half the story; Exovo resolves the name in layers:
- Company and personal contacts — a match in the phonebook (Contacts) shows that name on every ringing device, in the web client and in call history.
- CRM lookup — with a CRM integration connected, unknown numbers are looked up in your CRM: cached matches label the call instantly, fresh lookups happen in the background and label the call record moments later. Contacts found this way can sync into the phonebook automatically.
- Carrier name — failing both, whatever CNAM the trunk delivered is shown as-is.
Filtering unwanted callers
Two tools handle nuisance inbound traffic:
- CID inbound rules (inbound rules) — pattern-match a caller prefix and route it anywhere, e.g. straight to a voicemail box nobody checks.
- The number blacklist (Admin → Advanced → Blacklist Numbers) — callers on it are rejected before any routing happens. Wildcards let you drop whole prefixes.