Chat and SMS in the app

The app carries your Exovo chat — direct messages, groups and channels — live in both directions with the web client: send from either side and it appears on the other instantly, read state and unread counts included. There is no separate chat history to sync; the app and the web client are two windows onto the same conversations.

What works

• Direct messages, groups and channels — the full conversation list, with presence dots, unread counts and toasts, exactly as in the web client.
• SMS conversations from your text-enabled trunks appear in the same list, with delivery status on every outbound message and the same claim-on-reply teamwork rules as the web client. (SMS requires an SMS-enabled trunk, as everywhere in Exovo.)
• Read state follows you — read a thread in the app and the web client's badge clears too.

Website live chat conversations with visitors remain a web-client surface today.

Presence and status

The app's presence menu sets your profile — Available, Away, Do Not Disturb, and your custom profiles — plus a free-text status note. It's the same status the web client sets: visible to your team everywhere, and honored by your forwarding rules.