Email settings

Email is how the system reaches people who aren't looking at it: voicemail-to-email, received faxes, queue notifications, admin alerts, welcome messages. One SMTP configuration serves all of it.

Configuring SMTP

Admin → System → Email. The provider dropdown pre-fills the two common cases:

• Google Workspace — smtp.gmail.com:587 with TLS; authenticate with an App Password (ordinary account passwords won't work with 2FA-enabled Google accounts).
• Microsoft 365 — smtp.office365.com:587; the mailbox must have SMTP AUTH enabled (it's off by default on new tenants).
• Custom SMTP — any server: hostname, port (587 default), SSL/TLS, username and password (stored encrypted).

Set the From name and Reply-To, then Test Connection — it sends a real message to the system owners, so a green test means mail actually arrives, not just that the server answered.

What the system sends

• Voicemail-to-email — per each user's voicemail settings (notification, or the message attached).
• Received faxes — delivered as documents (fax).
• Queue events — SLA breaches, lost calls, failed callbacks to supervisors (queues).
• Admin alerts — everything configured under Admin → System → Alerts: resource thresholds, trunk failures, security events, backup outcomes, emergency-call notifications.
• Account emails — welcome/credentials messages to new users.

A dedicated sending mailbox (e.g. pbx@yourcompany.com) keeps these out of anyone's personal sent folder and survives staff changes.