Parking, pickup and transfers

The moves that keep calls flowing between people: put a call somewhere anyone can grab it, grab a call ringing on someone else's desk, or hand a call off properly.

Call parking and parking orbits

Parking puts a call on hold in a shared slot (SP0, SP1, …) instead of on one phone — anyone can retrieve it from any device. Admin → System → Call Parking sets the number of slots (default 10, up to 99), the hold music, and optional auto-unpark: after a timeout, a forgotten parked call rings back to a destination of your choice (the parker, a queue, an IVR…) instead of sitting in the orbit forever.

BLF keys for parking slots

Provisioned phones can dedicate Shared Parking BLF keys to slots (configured per user under their IP Phone key layout). The key lights when its slot is occupied, and pressing it parks or retrieves in one touch — the receptionist workflow: answer, press SP1, page "call for Dave on one," Dave presses his SP1 key.

Directed call pickup

A phone ringing at an unattended desk can be answered from yours with the pickup dial code plus the extension. Pickup is permission-guarded — you need call operations rights on that user through group permissions.

Blind and attended transfers

• Blind transfer hands the call off immediately — quickest, but the caller rides the outcome alone.
• Attended transfer puts the caller on hold, lets you speak to the target first, then completes — the polite default for anything customer-facing.

Both work from the web client's in-call controls, desk-phone transfer keys (the provisioned default for DSS keys is configurable per phone), and the operator panel's divert action.

Dial codes reference

The system-wide codes live at Admin → System → Dial Codes and are configurable; a typical layout:

Print yours for the team once configured — the exact prefixes are whatever this page says on your system.