Call Management

Ring groups, queues, IVRs, office hours and everything between ring and answer.

• Extensions and users — Create extensions, assign roles, and manage user access.
• Ring groups — Ring several extensions at once or in order.
• Call queues — Hold callers, distribute to agents, and offer callbacks.
• Digital receptionists (IVR) — Auto-attendant menus that answer, prompt and route callers.
• Office hours and holidays — Time-based routing for business hours, breaks and holidays.
• Parking, pickup and transfers — Park calls in orbits, pick up ringing extensions, and transfer between users.
• Conference bridge — Multi-party audio conferences with PINs and external dial-in.
• Operator panel — Live call visibility with listen, whisper and barge for supervisors.
• Audio prompts and greetings — Upload or record-by-phone the greetings and prompts used across voicemail, IVRs and queues — once, shared everywhere.
• Music on hold — Upload hold-music tracks and build playlists for queues, parked calls and anyone on hold.